Returns & Exchanges
At Cloud Nine Clothing, we want you to feel like you're walking on air. If your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn garments with original tags attached into their original packaging or a secure shipping mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing